CASE STUDY DESCRIPTION
New York is the city that never sleeps, but their airports have historically lagged far behind international competition. Travelers who frequent New York rave about their experiences within the city itself but bemoan the time they spend in transit to and from what is the nation’s largest metropolis. The smooth operation of airports necessitates that flight details, weather updates, and the location of amenities are communicated to travelers swiftly and effectively, but that was one area where John F. Kennedy International Airport was falling short. Airport management understood they needed to remedy that deficiency in order to shed their lackluster reputation, reinvigorate weary airport-goers, and remind them how special New York truly is.