Careers

Field Engineer I

DESCRIPTION:
Works closely with project manager to coordinate entire installation.
Installs, configures, troubleshoots, and maintains products/equipment.
Identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
Answers basic customer questions about product features.
May provide some customer training.
Has basic knowledge of the organization’s products and services.
Works on projects/matters of limited complexity in a support role.
Work managed by supervisor.
Must be able to stand for long periods of time; be comfortable climbing ladders and otherwise working from heights; be able to lift 50 pounds

Requires 95% travel

EDUCATION/EXPERIENCE:

• Technical Degree in engineering preferred but not required
• Mechanical and electrical aptitude
• 0-2 years relevant experience
• Ability to use MSOffice and similar software packages

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Field Engineer II

• Performs site inspections and exercises discretion in site readiness and installation crew proficiency.
• Works closely with project manager to coordinate entire installation.
• Installs, configures, troubleshoots, and maintains products/equipment.
• May train third-party installation team on details and proper installation process for the product, project, and site conditions.
• Identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Researches and answers customer questions about product features, issues and upgrades.
• Performs start up testing and customer training on features and general maintenance of product.
• May perform calibration of display on site.
• Has solid knowledge of the organization’s products and services.
• Gains exposure to some of the complex tasks within the job function.
• Occasionally directed in several aspects of the work.
• Performs data entry and other administrative tasks to support Director of Field Operations.
• Must be able to stand for long periods of time; be comfortable climbing ladders and otherwise working from heights; be able to lift 50 pounds

Requires 95% travel

Education/Experience:

• Bachelor’s Degree (technical/engineering) preferred but not required
• Mechanical and electrical aptitude
• 2-4 years relevant experience
• Ability to use MSOffice and similar software packages

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Field Engineer III

Job Description

• Performs site inspections and exercises discretion in site readiness and installation crew proficiency.
• Works closely with project manager to coordinate entire installation.
• Installs, configures, troubleshoots, and maintains products/equipment for large-scale dvLED displays.
• Train third-party installation team on details and proper installation process for the product, project, and site conditions.
• Identifies, analyzes, and repairs product failures, installs new components or parts.
• Develops creative solutions to more unique, chronic, or complex issues.
• Researches and answers difficult customer questions about product features and recommends appropriate solutions.
• Performs start up testing and customer training on features and general maintenance of product.
• Performs calibration of display on site, if necessary.
• May mentor less experienced engineers.
• Has deep knowledge of the organization’s products and services.
• Contributes to moderately complex aspects of a project.
• Performs data entry and other administrative tasks to support Director of Field Operations.
• Inventory management.
• Work is generally independent and collaborative in nature.
• Must be able to stand for long periods of time; be comfortable climbing ladders and otherwise working from heights; be able to lift 50 pounds

Requires 95% travel

Education/Experience:

• Bachelor’s degree required (preferably technical/engineering degree)
• Mechanical and electrical aptitude
• 4-7 years related experience
• Ability to use MSOffice and similar software packages

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Help Desk Technician II

Job Summary

The Help Desk Technician II will be key for overall success of the service department. Nanolumens service department strives to provide a streamlined and painless service experience for our clients. Help Desk Technician II will play an important role in creating a positive client experience by maintaining day-to-day operations within the Service department and collaborating with key personnel within our manufacturing facility, engineering, and repair departments.

Report to:
Teela McGehee, VP of Customer Experience

Key Duties and Responsibilities:

• Manage Help Desk tickets in a timely manner
• Respond to customer issues via phone, email, computer chat (not yet operational)
• Use systems to identify projects at the beginning of a service ticket
• Provide customer assistance through basic troubleshooting steps
• Document customer interactions and troubleshooting steps in service log/system
• Escalate issues to the next Tier with next level of difficulty
• Learn basic levels of service diagnostics for both hardware and software LED Displays: Resending Configuration Files, Resending upgrading firmware, Diagnosing electronic hardware failures,
• Diagnosing basic content failures (wrong EDID, wrong refresh rate)
• Coordinate with 3rd party vendors to support client ticket resolution: Media Players such as BrightSign, Crestron, Datapath, tvOne-Coriomaster, Content Mangers such as PixelFire and Radiant, Display Interface Units – MegaPixel and Novastar
• Learn and operate remote monitoring systems: Aware, NUC PCs (Teamviewer), and Ominous
• Proactively follow up with clients to ensure issues are resolved
• Issue Return Merchandise Authorization (RMA) to client’s as needed and complete required inventory request to fulfill service tickets
• Complete service quotes for parts and labor as required based on displays that require service but are out of warranty
• Participate in product training to maintain technical level of expertise (Travel may be required for training)
• Complete Non-conformance documentation for all service hardware component failures

Qualifications:

• • 2+ years of experience working in a customer experience/service environment
  • Highly detail oriented and analytical individual
  • Flexibility to work a variety of shifts with some notice (some overtime may be required)
  • Authorization to work in the United States and ability to pass a background/drug test
  • Proficiency with internet, Teamviewer, email
  • Ability to operate a Windows based computer

Job Skills and Abilities:

• • Highly detail oriented and analytical individual
  • Aptitude for learning technical areas
  • Work Independently without much oversite and collaborate with others
  • Organization and planning skills
  • Ability to prioritize work and time management skills
  • Data management

Salary:
$21-22.00 an hour, full-time position at 40 hours a week (remote)

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Help Desk Technician III

Job Summary

The Help Desk Technician III will be key for overall success of the field service department. Nanolumens service department strives to provide a streamlined and painless service experience for our clients. Help Desk Technician III will play an important role in creating a positive client experience by maintaining day-to-day operations within the Service department and collaborating with key personnel within our manufacturing facility, engineering, and repair departments.

Report to:
Teela McGehee, VP of Customer Experience

Key Duties and Responsibilities:

• Be the subject matter expert on troubleshooting and service ticket resolution
• Provide technical support to field Installation team as overlap for the Tier IV Field Engineer
• Manage Help Desk tickets in a timely manner
• Respond to customer issues via phone, email, computer chat (chat not yet operational)
• Use systems to identify projects at the beginning of a service ticket
• Provide customer assistance through both basic and advanced troubleshooting steps
• Document customer interactions and troubleshooting steps in service log/system
• Learn advance levels of service diagnostics for both hardware and software of LED Displays
• Coordinate with 3rd party vendors to support client ticket resolution: Media Players such as BrightSign, Crestron, Datapath, tvOne-Coriomaster, Content Mangers such as PixelFire and Radiant, Display Interface Units – MegaPixel and Novastar
• Learn and operate remote monitoring systems: Aware, NUC PCs (Teamviewer), and Ominous
• Research and answer difficult customer questions about product features and recommends appropriate solutions
• Proactively follow up with clients to ensure issues are resolved
• Issue Return Merchandise Authorization (RMA) to client’s as needed and complete required inventory request to fulfill service tickets
• Complete Non-conformance documentation for all service hardware component failures, repair components and complete root cause analysis in coordination with the engineering department and quality assurance representative
• Complete service quotes for parts and labor as required based on displays that require service but are out of warranty
• Maintain and increase technical proficiency as products are developed and upgraded

Qualifications:

• 2+ years of experience working in a customer experience/service environment
• Electrical Engineering degree preferred
• CTS Certified is a plus but not a requirement
• Highly detail oriented and analytical individual
• Flexibility to work a variety of shifts with notice (some overtime may be required based on time zones)
• Authorization to work in the United States and ability to pass a background/drug test

Job Skills and Abilities:

• • Highly detail oriented and analytical individual
  • Aptitude for learning technical areas
  • Work Independently without much oversite and collaborate with others
  • Organization and planning skills
  • Ability to prioritize work and time management skills
  • Data management
  • Proficiency with internet, Teamviewer, email
  • Ability to operate a Windows based computer

Salary:
$60,000 – 65,000 annually, full-time position at 40 hours a week (remote)

Please submit all resumes and cover letters to applications@nanolumens.com and indicate which position you are interested in.

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Field Service Technician (DIA – On-site)

Job Summary

Nanolumens is looking for an independent and self-motivated Field Service Technician to provide excellent on-site customer service for all Nanolumens LED displays in the Denver International Airport. Nanolumens service department strives to provide a streamlined and painless service experience for our clients. The Field Service Technician will play an important role in creating a positive client experience by maintaining day-to-day operations and collaborating with key stakeholder both internally and externally on keeping the displays in tip top shape.

Report to:
Justen Grigolla, Field Service Manager (West Coast)

Key Duties and Responsibilities:

• Daily terminal walks and system checks to identify any issues
• Maintain current reporting matrix of any issues
• Management of spare parts (access granted by Customer)
• Provide Daily Progress Reports (DPRs)/Pictures
• Coordinate with Customer to schedule any necessary interruption of signal to the displays
• Perform preventive maintenance which includes equipment inspection, cleaning, and alignment of equipment
• Manage firmware and software upgrades dictated by the manufacture for Nanolumens display equipment
• Complete system operation checks, draft and submit daily uptime reports
• Be the subject matter expert on troubleshooting and installation of DIA Nanolumens equipment
• Respond to customer issues via phone, email, computer chat (chat not yet operational) for Nanolumens Help Desk if all day-to-day operations are completed at DIA.
• Provide customer assistance through both basic and advanced troubleshooting steps specific to Denver Airport Nanolumens displays
• Coordinate with 3rd party vendors to support client ticket resolution that is outside of our scope:
  Media Players / Content Managers
  Electricians
  Facilities
• Learn and operate remote monitoring system; Examples: Smart Monkey and Ominous
• Proactively follow up with clients to ensure issues are resolved
• Complete Return Merchandise Authorization (RMA) and inventory request to fulfill service tickets as needed to support on-site spares
• Complete Non-conformance documentation for all service hardware component failures, repair components
• Complete service quotes for parts and equipment as needed
• Maintain and increase technical proficiency as products are developed and upgraded
• Provide Installation support on new DIA Nanolumens installations as needed

Qualifications:

• 2+ years of experience working in a customer experience/service environment
• Electrical engineering background preferred but not required
• CTS Certified is a plus but not a requirement
• Highly detail oriented and analytical individual
• Must be able to lift 35-40lbs, use standard scissor lifts and ladders
• Authorization to work in the United States and ability to pass a federal background check/drug test; employee will be required to maintain a badge for airport access

Job Skills and Abilities:

• Highly detail oriented and analytical individual
• Aptitude for learning technical areas
• Work Independently without much oversite and collaborate with others
• Organization and planning skills
• Ability to prioritize work and time management skills
• Data management
• Communication: Verbal and Written
• Proficiency with internet, Teamviewer, email
• Ability to operate a Windows based computer

Work Hours:
Monday-Friday, 8-hour shift to be determined with Denver Stakeholders
Flexibility to resolve emergency issues as needed outside of shift hours. Any outside of shift hours will be paid time overtime

Hourly Rate: $25.00, guaranteed full-time (40 hours a week on site at DIA)

Overtime: $37.50, any outside standard 40 hours

No openings at this time.

No openings at this time.

No openings at this time.

No openings at this time.

Send us an email about yourself and what you do and tell us why you’d like to work for us.