Careers

Mechanical Design Engineer II

Job Summary: Nanolumens is looking for a Mechanical Engineer with a minimum of 3-5 years’ experience in consumer or industrial product development who possesses practical knowledge of the product development cycle, 3-D CAD and mechanical engineering principles.

Duties/Responsibilities:

• Create, review and approve designs, drawings and specifications for product development.
• Ensure product designs meet client standards, functional and performance specifications.
• Evaluate the feasibility of manufacturing existing customer products and design enhancements.
• Develop quality specifications for inspection and testing manufactured products based on engineering, consumer and regulatory test standards.
• Review, develop, modify and release technical documentation including mechanical drawings, schematics, BOMs and inspection procedures through the engineering change notification system.
• Mange the development, prototyping and initial production of mechanical products.
• Communicate complex technical details of products with customers, sales team, engineering team and production team.
• Manage project deadlines for customer approval of sample submissions, production deadlines and documentation of product specifications.

Required Skills/Abilities:

• Intermediate to advanced skills with 3-D CAD (SolidWorks preferred) including part and assembly creation.
• Proficiency in engineering drafting including tolerances and bill of materials (BOM).
• Strong communication and analytical skills for interfacing with customers, vendors/suppliers, engineering team, sales team and production team.
• Capable of working in a hands-on, fast-paced, evolving environment.
• Firm understanding of material components and processes including sheet metal, metal fabrication/forming/assembly, metal welding/plating/coating, metal stamping, metal precision machining.

Desired Skills/Abilities:

• Proficiency in Surface Modeling
• Design automation using skeletal modeling, design tables and VBA
• Familiarity with manufacturing processes for non-metal parts including additive manufacturing and injection molding.

Education and Experience:

• Bachelor’s degree from an accredited Mechanical Engineering program required.
• Minimum 3-5 years’ similar professional experience.

Position Details:

Location: Peachtree Corners, GA

Travel Requirements:  <10%

Working Environment: Primarily in-office with some flextime

Benefits and Balance:  Eligible employees at Nanolumens are provided with a wide range of benefits and incentives including:

Healthcare: Nanolumens offers top-tier medical, dental, vision and prescription drug coverage as well as voluntary long and short-term disability, life and AD&D insurance.

Flexible PTO and Schedules:  Relaxation and downtime contributes to productivity and Nanolumens encourages employees to take advantage of its flexible paid time off (PTO) policies, paid company holidays and flextime scheduling that add to work/life balance.

401(K): Nanolumens offers a robust 401(K) plan designed for seamless access to optimize your contributions and build wealth quicker.

Town Halls: Nanolumens holds quarterly “Be Brilliant” meetings to ensure all employees are kept up to date with company news and have an opportunity to ask questions and voice concerns.

Please send resume and cover letter to jperez@nanolumens.com for consideration.

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Help Desk Technician III

Job Summary:

The Help Desk Technician III will be key for overall success of the field service department. Nanolumens service department strives to provide a streamlined and painless service experience for our clients. Help Desk Technician III will play an important role in creating a positive client experience by maintaining day-to-day operations within the Service department and collaborating with key personnel within our manufacturing facility, engineering, and repair departments.

Key Duties and Responsibilities:
• Be the subject matter expert on troubleshooting and service ticket resolution.
• Provide technical support to field Installation team as overlap for the Field Engineer Supervisors.
• Manage Help Desk tickets in a timely manner.
• Respond to customer issues via phone, email, computer chat (chat not yet operational).
• Use systems to identify projects at the beginning of a service ticket.
• Provide customer assistance through both basic and advanced troubleshooting steps.
• Document customer interactions and troubleshooting steps in service log/system.
• Learn advance levels of service diagnostics for both hardware and software of LED Displays.
• Coordinate with 3rd party vendors to support client ticket resolution.
o Media Players such as BrightSign, Crestron, Datapath, tvOne-Coriomaster
o Content Mangers such as PixelFire and Radiant
o Display Interface Units – MegaPixel and Novastar
• Learn and operate remote monitoring systems: Aware, NUC PCs (Teamviewer), NanoSuite (Isaac) and Ominous
• Research and answer difficult customer questions about product features and recommends appropriate solutions.
• Proactively follow up with clients to ensure issues are resolved.
• Issue Return Merchandise Authorization (RMA) to client’s as needed and complete required inventory request to fulfill service tickets.
• Complete Non-Conformance documentation for all service hardware component failures, repair components and complete root cause analysis in coordination with the engineering department and quality assurance representative.
• Complete service quotes for parts and labor as required based on displays that require service but are out of warranty.
• Maintain and increase technical proficiency as products are developed and upgraded.
• Provide product feedback to Product Management and Research and Development.
• Support Sales Engineering, Project management and Field Operations as needed.
• In collaboration with Director of Services and Support, establish processes and systems to scale and improve Nanolumens Helpdesk/Technical Support department.

Qualifications:
• 10+ years of experience working in a customer experience/service environment.
• 2+ Years of experience with Direct View LED Displays is desired.
• Cisco Certified Support Technician (CCST) Networking.
• CTS Certified is desired.
• Electrical Engineering or computer science degree preferred.
• Highly detail oriented and analytical individual.
• Flexibility to work a variety of shifts with notice (some overtime may be required based on time zones) Rotated On-Call shifts for nights and weekends to support SLA clients.
• Flexibility to travel for service-related issues with short notice up to 25%.
• Authorization to work in the United States and ability to pass a background/drug test.

Job Skills and Abilities:
• Highly detail oriented and analytical individual.
• Aptitude for learning technical areas.
• Work Independently without much oversite and collaborate with others.
• Organization and planning skills.
• Ability to prioritize work and time management skills.
• Data management.
• Communication: Verbal and Written
• Proficiency with internet, TeamViewer, email.
• Ability to operate a Windows based computer.

Salary/Hourly: Full-time position at 40 hours a week.

Please send resume and cover letter to applications@nanolumens.com for consideration.

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Field Service Technician

Job Summary:

Nanolumens is looking for an independent and self-motivated Field Service Technician to provide excellent on-site customer service for Nanolumens LED displays. Nanolumens service department strives to provide a streamlined and painless service experience for our clients. The Field Service Technician will play an important role in creating a positive client experience by maintaining day-to-day operations and collaborating with key stakeholder both internally and externally on keeping the displays in tip top shape.

Key Duties and Responsibilities:

Installs, configures, troubleshoots, and maintains products/equipment for large-scale dvLED displays.
• Train third-party installation team on details and proper installation process for the product, project, and site conditions.
• Identifies, analyzes, and repairs product failures, installs new components or parts.
• Develops creative solutions to more unique, chronic, or complex issues.
• Research and answers difficult customer questions about product features and recommends appropriate solutions.
• Performs start up testing and customer training on features and general maintenance of product.
• Performs calibration of display on site, if necessary.
• May mentor less experienced engineers.
• Has deep knowledge of the organization’s products and services. Contributes to moderately complex aspects of a project.
• Performs data entry and other administrative tasks to support Director of Field Operations.
• Inventory management.
• Work is generally independent and collaborative in nature.
• Document customer interactions and troubleshooting steps in service log/system
• Be the subject matter expert on troubleshooting and service ticket resolution
• Learn and operate remote monitoring systems: Aware, NUC PCs (Teamviewer), NanoSuite (Iasac) and Ominous
• Research and answer difficult customer questions about product features and recommends appropriate solutions.
• Proactively follow up with clients to ensure issues are resolved
• Issue Return Merchandise Authorization (RMA) to client’s as needed and complete required inventory request to fulfill service tickets

• Complete Non-conformance documentation for all service hardware component failures, repair components and complete root cause analysis in coordination with the engineering department and quality assurance representative
• Complete service quotes for parts and labor as required based on displays that require service but are out of warranty
• Maintain and increase technical proficiency as products are developed and upgraded
• Provide product feedback to Product Management and Research and Development
• Support Sales Engineering, Project management and Field Operations as needed.
• In collaboration with Director of Services and Support establish processes and systems to scale and improve Nanolumens Helpdesk/Technical Support department

Requires 95% travel

Qualifications:
• Bachelor’s degree required (preferably technical/engineering degree)
• Mechanical and electrical aptitude
• 4 years related experience
• Ability to use MSOffice and similar software packages
• CTS Certification (desired)
• Basic Certification (desired)

Job Skills and Abilities:
• Highly detail oriented and analytical individual
• Aptitude for learning technical areas
• Work Independently without much oversite and collaborate with others
• Organization and planning skills.
• Ability to prioritize work and time management skills.
• Data management
• Communication: Verbal and Written
• Proficiency with internet, TeamViewer, email.
• Ability to operate a Windows based computer

Please send resume and cover letter to applications@nanolumens.com for consideration.

No openings at this time.

No openings at this time.

No openings at this time.

No openings at this time.

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