Careers at Nanolumens

No openings at this time.

Job Title: Repair Depot Coordinator

Location: On-site | Duluth, GA

Department: Field & Service Operations

Compensation: $18/hour | Full Time | Full benefits package

About the Role

The Repair Depot Coordinator plays a critical role in the success of our Service and RMA (Return Merchandise Authorization) operations. This position supports our mission to deliver a seamless, reliable, and client-focused repair experience. You will be responsible for managing end-to-end RMA workflow, ensuring accuracy in part tracking, and coordinating closely with our Service, Inventory, Shipping, and Repair teams. This is a hands-on, detail-driven role ideal for someone who thrives in a structured environment and takes pride in operational excellence.

What You’ll Do

• Manage the full RMA repair workflow from intake through completion
• Scan inbound parts, assign disposition statuses, and accurately track all movements
• Update and maintain service logs and close RMA cases with detailed accuracy
• Complete Inventory Return Forms for spare parts returning to stock
• Organize and process customer returns daily
• Collaborate with Service, Inventory, Shipping, and Repair departments to ensure smooth operations
• Receive and track RMAs for key accounts and items routed to 3rd-party repair facilities
• Fulfill RMA orders by coordinating with Service Technicians to request and track required components
• Verify warranty status and communicate updates to customers
• Provide proactive repair status updates to clients
• Process completed repair and warranty returns and coordinate next steps with Shipping and Inventory

What You Bring

• Authorization to work in the U.S. and the ability to pass a background/drug screening
• Strong Microsoft Office skills: Excel, Word, Outlook, Teams
• Strong comfort with Windows-based PCs, internet tools, and email communication
• Ability to lift and transport boxes up to 30 lbs as part of daily responsibilities
• Strong organizational skills with excellent attention to detail
• Ability to work independently while collaborating effectively with team members
• Strong time management and the ability to prioritize shifting tasks
• Accuracy in data entry and documentation

Who Thrives in This Role?

• Highly organized individuals who enjoy routine and operational precision
• Extremely detailed and goal oriented
• Reliable, self-directed contributors who value a supportive team environment
• Individuals comfortable working on-site in a hands-on, physical workflow

Why Join Us?

• Be part of a high-performing team supporting advanced LED technology solutions
• Clear processes, supportive leadership, and strong cross-department collaboration
• Opportunities to develop valuable skills in logistics, service operations, and RMA management
• Fast-growing company with room for role expansion over time

Nanolumens is an Equal Opportunity Employer.

Send resume to Reis Aldridge at: raldridge@nanolumens.com

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Job Title: Field Technician – LED/AV/Electrical

Location: Based in: West Coast (TX, AZ, NM, CO, NV) OR Northern Midwest (MI, OH, IL, IN, WI)

YOUR HOME LOCATION IS FLEXIBLE

Travel Requirement: This job requires 95% travel. Must live within 45 minutes of a major international airport.

Employment Type: Full-Time

Experience in LED, AV, or Electrical Fields Preferred but not required

Competitive Pay + Full Benefits Package

Are You a Field Technician Ready to Step Into the World of Large-Scale LED Displays?

Are you a hands-on AV tech, LED installer, or electrical pro ready to take on large-scale display projects? Join Nanolumens as a Field Engineer, where you’ll oversee and execute the installation of cutting-edge LED display systems for world-class venues. You’ll be on the front lines bringing dynamic LED displays to life for major venues, retail brands, and corporate environments. If you’ve worked in AV, electrical installation, or signage, and thrive in a hands-on, customer-facing role with national travel—this is your opportunity.

Site Oversight & Installation

• Collaborate with Project Managers and Field Managers
• Evaluate site conditions and coordinate with General Contractors to resolve issues
• Lead on-site LED display installations, ensuring quality and safety
• Train subcontractors and installers on Nanolumens products and standards

Technical Execution

• Configure and test LED displays using Nanolumens software, NovaStar, or MegaPixel
• Calibrate and integrate with head-end systems and customer AV equipment working with client teams as needed
• Troubleshoot and problem solve installation challenges as they arise

Project Closeout

• Conduct final commissioning, testing, closeout reports, and sign-off
• Complete and submit project documentation (Daily reports, spare parts forms, inventory, etc.)
• Manage return of spare parts, and triage kits, and back to HQ

What You Bring

Experience

• Experience in LED, AV, electrical, or signage industries (preferred but not required) or Strong mechanical and electrical aptitude
• Experience in customer-facing field service background
• Familiarity with construction job sites and GC coordination
• Ability to travel extensively and work independently under tight deadlines
• Tech-savvy: comfortable using Microsoft Office and industry-related tools

Skills

• Mechanical and electrical aptitude (low-voltage or AV wiring experience a plus)
• Proficiency with Microsoft Office; software/hardware troubleshooting comfort
• Excellent communication, time management, and site documentation skills

Education

• Technical degree or certification preferred (not required)

Who You Are:

• Calm under pressure and quick on your feet
• Communicative, professional, and client-focused
• Detail-oriented, well-organized, and dependable

Why Nanolumens?

• Work on high-profile projects with industry-leading LED technology
• Travel across the U.S. (and world if you have your Passport) to top-tier venues and customer locations
• Supportive team culture that values excellence, innovation, and growth
• Full-time role with competitive compensation and benefits

Ready to Travel, Build, and Light Up the Future?

We’re hiring immediately.  If you’re an AV tech, LED installer, or field engineer looking for your next adventure — Apply now and help us create world-class visual experiences, one installation at a time.

Nanolumens is an Equal Opportunity Employer.

Send resume to Reis Aldridge at: raldridge@nanolumens.com

No openings at this time.

No openings at this time.

No openings at this time.

Send us an email about yourself, what you do and why you’d like to work for Nanolumens.