This Standard Limited Warranty applies to all displays sold by Nanolumens, Inc. to End
Users, Resellers or Distributors, unless otherwise stated (these displays are referred to in this
Warranty as a “Display” or the “Displays”). As used in this Warranty, the term Display
includes the associated Nanolumens DIU devices.
Effective Date: The effective date for the beginning of Warranty Period is from the date
of shipment of a Display from Nanolumens directly to an End User or the first date of
shipment of a Display by a Nanolumens Reseller or Distributor to their customer.
Warranty: Nanolumens warrants to the End User that the Display will be free from defects
in material and workmanship under normal use as intended by Nanolumens for the
Standard Warranty Period. This warranty applies only to the Display as originally installed
in accordance with Nanolumens’ requirements at the End User’s location and does not
cover Displays installed outside of compliance with Nanolumens’ requirements, Displays
resold beyond the initial installation, or Displays used as rentals or other temporary
Standard Warranty Period: Standard warranty periods apply per product specification
as stated in Exhibit A attached hereto for all Display components and parts, including
DIUs (the “Warranty Period”).
Extended Warranty: Upon request and dependent upon product specification,
Nanolumens may, in Nanolumens’ sole discretion, agree to extend the Standard
Warranty Period for one-year periods up to a total of four (4) years for additional
charges. Any such warranty extension shall be pursuant to an accepted proposal and
resulting purchase order paid in full.
This Warranty does not cover:
(a) Display damage or loss including theft occurring during shipment from Nanolumens’
facilities to the End User or distributor.
(b) Display damage or failure to LEDs beyond the Standard Warranty Period unless an
Extended Warranty is purchased at the time of initial purchase.
(c) Display damage or failure associated with connecting or interfacing a Display with
a device that has not been approved by Nanolumens.
(d) Display damage or failure associated with any repairs to the Display within the
Warranty Period by any repair personnel who have not been authorized or
approved by Nanolumens.
(e) Display damage or problems caused by the use of non-approved replacement
(f) Display damage or failure caused by misuse, improper handling, improper moving,
improper power source attachment, accidents, fire, flood, lightning, earthquake or
other natural disaster or man-made disasters including power surge(s), vandalism,
terrorism, tampering, environmental conditions, inappropriate storage and any
improper mounting or hanging.
(g) Display damage or failure caused by improper installation/alignment or set-up or by
service personnel who have not been approved by Nanolumens.
(h) Display damage or failure caused by any Display modifications except as
performed by Nanolumens personnel or their authorized Service Partners.
(i) Display damage or failure caused by use of Displays while in motion unless on a
platform or other movable device specifically approved by Nanolumens.
(j) Use of Displays beyond Nanolumens factory authorized tolerances which are set or
calibrated by Nanolumens prior to shipment.
(k) Displays or DIU devices whose serial number has been removed or obliterated.
(l) Displays sold by a Reseller to an End User, which is then resold or rented to a third party.
Failure to perform appropriate regular maintenance as required and in accordance with
the maintenance schedule specified by Nanolumens will void this Warranty. End
Users/Customers are required to use appropriate shipping materials to return Displays (we
recommend retaining the original packaging/crating and shipping materials, where
possible). In the unlikely event components of the Display need to be returned to
Nanolumens, the End User/Customer is required to pay the shipping and, if located
outside the USA, export the components involved for repair to Nanolumens who will then
pay the return shipping back to the End User/Customer of the repaired or replaced
Nanolumens will repair or replace a Display Board (“NixelTM”) should even a single pixel
fail to operate normally meaning fail to light at all, fail to light a component (RGB), being
“stuck” on a color or become intermittent (weakened solder joint); if an electrical or
electronic component fails to operate normally (power supply, digital communication
boards, display interface unit, etc.); or a mechanical failure (excepting non-covered
instances listed above) of the Display cabinet or Nanolumens-supplied mounting
Territory and Time of Repair:
The Warranty applies to Displays sold worldwide, however the removal/reinstallation and
the shipping of failed components to Nanolumens remains the responsibility of the End
User/Customer. This Warranty does not obligate Nanolumens to provide any on-site
warranty service at the location of the Display. Nanolumens offers Service Level
Agreements (SLA) that include on-site services, including all repair and maintenance, as well as offering enhancements to the on-site spares kit. There are different levels of SLAs
available that include various levels of on-site spares and response windows. See your
Nanolumens representatives for more details.
Nanolumens or their authorized Service Partner must be notified of the defect during the
Warranty Period. The End User/Customer should email firstname.lastname@example.org or
call 1-855-233-2488 or notify the appropriate authorized Service Partner immediately on
discovering the defect. A Repair Merchandise Authorization (RMA) number will be
provided by Return email or at the time of the call. Upon receipt of defective parts under
an RMA, Nanolumens will repair or replace the defective parts without charge during the
Warranty Period. Nanolumens will make all reasonable efforts to complete the repair as
quickly as practical.
Nanolumens may stage parts at the End User/Customer location. These parts should be
kept in a secure and accessible place. If Nanolumens or its authorized Service Partner
does not have parts on site, then parts will be sent via overnight delivery at Nanolumens’
expense during the Warranty Period. Surcharges/duties may apply for shipment of parts
to International locations and these will be the responsibility of the End User/Customer.
In making any repair under warranty, Nanolumens or their authorized repair Service
Partner may use new or refurbished parts. Nanolumens warrants replacement parts used
in making warranty repairs for the remainder of the original Warranty Period.
This warranty may be supplemented or modified by other programs offered by
Nanolumens, if applicable, including Nanolumens extended Warranty Periods and/ or by
express written agreement with Nanolumens. This warranty does not apply to obsolete,
refurbished or demonstration Displays offered for sale by Nanolumens except as expressly
agreed in writing.
EXCEPT AS OTHERWISE EXPRESSLY AGREED BY NANOLUMENS IN WRITING, THIS WARRANTY
APPLIES IN LIEU OF ANY AND ALL OTHER EXPRESS OR IMPLIED WARRANTIES, AND
NANOLUMENS MAKES NO OTHER REPRESENTATIONS, WARRANTIES OR CONDITIONS,
WRITTEN, ORAL OR STATUTORY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY
IMPLIED WARRANTY OR CONDITION OF NONINFRINGEMENT, MERCHANTABILITY OR FITNESS
FOR A PARTICULAR USE OR PURPOSE, ALL OF WHICH WARRANTIES OR CONDITIONS ARE
HEREBY EXPRESSLY DISCLAIMED AND EXCLUDED TO THE FULLEST EXTENT PERMITTED BY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NANOLUMENS WILL HAVE NO
LIABILITY FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY OR PUNITIVE
DAMAGES, INCLUDING WITHOUT LIMITATION LOST REVENUES OR PROFITS, WHETHER OR
NOT NANOLUMENS HAS BEEN ADVISED THAT ANY SUCH DAMAGES MAY OCCUR.
NANOLUMENS SPECIFICALLY DISCLAIMS ANY LIABILITY DUE TO DEATH, DAMAGES OR
INJURY DUE TO INAPPROPRIATE USE, MOUNTING OR HANGING OF THE SPECIFIED DISPLAYS.
THIS WARRANTY IS GOVERNED BY THE LAWS OF THE STATE OF GEORGIA, USA, AND MAY
NOT BE ASSIGNED.
Out of Warranty:
Repair/replacement of Displays that fail outside of the Standard Warranty Period or
Extended Warranty Period will be subject to additional charges at MSRP and standard
repair labor rates.