FlexCare Services
A Comprehensive Service Solution to Ensure Maximum Success of your DisplayNanolumens Total Care Package
Pre-Contract Design
Our Special Projects Group offers a comprehensive range of services, from initial concept development, through detailed system design and prototyping.
The NanoDesigner Room Configurator is the online visualization tool created to make it easy for anyone who wants to build out their desired dvLED wall, determine the best Nanolumens products for the space and see what it will look like in an outdoor or indoor environment.
World-Class Products
We are committed to staying at the forefront of this rapidly-evolving industry.
We provide the only 6-year Nixel to Pixel warranty in the industry because we are confient in our dvLED products’ quality and reliability.
Service Programs
To help you monitor your display performance, Nanolumens offers our NanoSuite* remote monitoring platform, built to work within the ISAAC® platform. Users can monitor, control and schedule their displays, review historical performance, and troubleshoot from the single interface.
AEC Special Projects Group
NanoDesigner
NanoSuite
NanoSuite is only available with the purchase of a FlexCare SLA through 6/30/24.
Read more about NanoSuite
FlexCare SLA
Post-Installation Packages
Help Desk Phone
Monday-Friday, 8am-8pm ET PLUS 24 Hour Pre-Scheduled Remote Support
Troubleshooting
Remote Support PLUS NanoSuite Troubleshooting
NanoSuite
Included
On-Site Service
Nanolumens representative available within 72 Hours of logged issue.
Warranty Shipping
Advance Swap
Shipping Cost
Round Trip Shipping Included
Annual Preventative Maintenance
Included
Additional Services
Technical SupportCalibration / Display Relocation / Module Repair / Display Cleaning / Dust Remediation / On-Site Training
Requirements
FlexCare SLA packages are eligible for any system above $20K.
NanoSuite
Nanolumens will provide one (1) complimentary NanoSuite device per FlexCare SLA contract.
Out of Scope
5G Network Connection for NanoSuite, Special Lifts, Media Players, and other Non-Nanolumens products.