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FlexCare Services

A Comprehensive Service Solution to Ensure Maximum Success of your Display
Pre-Contract Design
World-Class Products
Service Programs
Nanolumens Total Care Package

Pre-Contract Design

Our Special Projects Group offers a comprehensive range of services, from initial concept development, through detailed system design and prototyping. The NanoDesigner Room Configurator is the online visualization tool created to make it easy for anyone who wants to build out their desired dvLED wall, determine the best Nanolumens products for the space and see what it will look like in an outdoor or indoor environment.

World-Class Products

We are committed to staying at the forefront of this rapidly-evolving industry. We provide the only 6-year Nixel to Pixel warranty in the industry because we are confient in our dvLED products’ quality and reliability.

Service Programs

To help you monitor your display performance, Nanolumens offers our NanoSuite* remote monitoring platform, built to work within the ISAAC® platform. Users can monitor, control and schedule their displays, review historical performance, and troubleshoot from the single interface.
AEC Special Projects Group
NanoDesigner
NanoSuite
NanoSuite is only available with the purchase of a FlexCare SLA through 6/30/24.
Read more about NanoSuite
FlexCare SLA

Post-Installation Packages

Help Desk Phone
Monday-Friday, 8am-8pm ET PLUS 24 Hour Pre-Scheduled Remote Support
Troubleshooting
Remote Support PLUS NanoSuite Troubleshooting
NanoSuite
Included
On-Site Service
Nanolumens representative available within 72 Hours of logged issue.
Warranty Shipping
Advance Swap
Shipping Cost
Round Trip Shipping Included
Annual Preventative Maintenance
Included

Additional Services

Technical Support
Calibration / Display Relocation / Module Repair / Display Cleaning / Dust Remediation / On-Site Training
Requirements
FlexCare SLA packages are eligible for any system above $20K.
NanoSuite
Nanolumens will provide one (1) complimentary NanoSuite device per FlexCare SLA contract.
Out of Scope
5G Network Connection for NanoSuite, Special Lifts, Media Players, and other Non-Nanolumens products.

Schedule your free consultation today.

  • Local customer support
  • Industry leading warranty
  • Designed and assembled in the USA
  • TAA-compliant products
Free Consultation

Connect with us

Get started on a project, discuss capabilities or just learn more about Nanolumens LED technology.